Terms & Conditions

1 Introduction

This website (the "Website") is operated by Guildford and Waverley Clinical Commissioning Group. We can be contacted via the address set out below

Wendy Lockwood
C/O Surrey Primary Care Trust
Cedar Court
Guildford Road
KT22 9AE

or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..


These Website Terms and Conditions and our Privacy Policy as amended by us from time to time (the "Terms") govern your use of the Website and any and all services (including online community message boards ("Community Areas") that we make available on or through the Website. By using the Website, you are agreeing to these terms, whether you are just browsing (a "Visitor") or whether you are a registered user (a "Member"). Please stop using the Website if you do not agree to these terms.


We may revise these terms at any time at our sole discretion. If we do, we will notify you on our home page. Please also check back regularly for updates: you can easily determine whether changes have been made by confirming the version date at the top of these terms. Your continued use of the Website means that you agree to these terms, as revised.

2 Medical Advice


This Website is for information purposes only. Information provided on this Website, including any Community Areas and any comments posted on the Community Areas, does not constitute medical or other professional advice and is not intended to replace a consultation with appropriately qualified healthcare professionals. Any reference on the Website to any medical knowledge or practice does not indicate that it is safe or effective. Any views expressed are the views of the individual healthcare professionals concerned and do not necessarily reflect the views or policies of Guildford and Waverley Clinical Commissioning Group. We cannot guarantee that information provided through the Website will meet your medical needs. If you are concerned about your health or medical condition, please contact a healthcare professional or call NHS Direct on 0845 4647

3 Registration and Password for Community Areas


Although portions of the Website may be visited by any Visitor, you will need to register as a Member to be able to participate in or join the Community Areas. Registration on the Website is free.


To register as a Member, you must provide:

(a) your full name;
(b) a valid email address; and
(c) confirmation that you are over 16 years of age (if you are under 16 years of age, please see Section 4, below).


If you wish to register as a Member and also wish to start a discussion in the Community areas, you will also be required to provide:

(a) your postal address; and
(b) phone number (mobile and landline).


You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate, up to date and complete. We reserve the right to terminate your membership and access to the Community Areas of the Website if we learn that you have provided false or misleading information.


When you register to use the Website, you will be asked to create a username and password. You agree not to divulge your password to any other person. You are responsible for maintaining the confidentiality of your password, and will be fully responsible for all liabilities arising in connection with your password's use (or misuse), whether such use or misuse is with or without your knowledge or approval. If you suspect that someone else knows of or is using your password, you must notify us immediately by clicking on the following link. This email address is being protected from spambots. You need JavaScript enabled to view it.


If you forget your password, please click the relevant link on the 'login' page and our system will send it to your email address.


If you need to change your password, please click on the relevant link on the 'login' page and our system will send a new password to your email address.


We have the absolute discretion to cancel your username/password at any time if we suspect it is being used by an unauthorised person.

4 Under 16 years of age


If you are under 16 years of age and want to become a Member, you must obtain a parent or guardian's permission before registering on the Website. You may also discuss these terms with them before obtaining their permission.


If you are a Member under 16 years old, you will need to obtain a parent or guardian's permission before taking part in any online discussions. You should never reveal personal information about yourself, such as your address, telephone number and school.

5 Your use of the Website


For the purposes of these terms, "Content" refers to all data, text, logos, artwork, software, documents, images, photographs and other materials you may upload to or download from the Website including information about yourself, messages posted in the Community Area.


You must ensure that any Content that you submit to the Website:

(a) does not infringe any third party's Intellectual Property Rights ("Intellectual Property Rights" means registered and / or unregistered copyright, database rights, trade marks, design rights, rights in confidential information and other intellectual and proprietary rights of whatever nature, and all applications for such rights, anywhere in the world);

(b) does not breach any applicable law;

(c) is not defamatory, in breach of confidence, profane, sexually or racially offensive or discriminating, harassing, threatening, obscene, pornographic, false, unreliable or misleading or otherwise objectionable in our opinion; or

(d) does not disrupt the communications of the online community or Community Area on the Website.


You agree that you will not use the Website:

(a) for commercial purposes, to advertise a company, product or service, or to obtain financial gain without our prior written consent;

(b) to send chain letters, junk mail, 'spam', business or bulk communications of any kind;

(c) in a way, that might reasonably be expected to cause another person's computer systems and/or their communications network to be interrupted, damaged or rendered less efficient;

(d) to obtain any form of personal information from users under the age of 16 or (where users are aged 16 or above) to obtain personal information from users where such information is gathered deceptively or in a non-transparent way;

(e) to obtain passwords or personal identifying information for commercial or unlawful purposes from other users;

(f) to attempt to impersonate another user;

(g) to post personal information relating to any third party; or

(h) to harass, threaten or intimidate any user.


You will be responsible for logging out from your registered account at the end of each session on the Website.


If you are a Visitor, you agree not to obtain unauthorised access to areas of the Website reserved for Members.


If you are aware of anything on the Website which appears to infringe these terms, you agree to contact us immediately by clicking on the following link: This email address is being protected from spambots. You need JavaScript enabled to view it.

6 Content posted


The Community Area merely provides a forum for discussion and the views expressed in the Content are the views of the individuals concerned and are not the views of Surrey Primary Care Trust. You acknowledge that all Content is the responsibility of the person who posted, emailed or otherwise provided the Content to the Website. You acknowledge that by using the Website, you may be exposed to Content that is offensive, indecent or objectionable. We are not responsible in any way for any Content - and if you post, email, upload or otherwise provide Content, you are entirely responsible for it.


However, we operate a "notice and take down " procedure. If you believe that any Content is defamatory, in breach of confidence, profane, sexually or racially offensive or discriminating, harassing, threatening, obscene, pornographic, false, unreliable or misleading or otherwise objectionable, or infringes intellectual property or other legal rights please notify us immediately by clicking on the following link This email address is being protected from spambots. You need JavaScript enabled to view it.. We will investigate each matter notified to us and will act in our sole discretion.


If you post Content which is found to be in breach of these terms, we reserve the right to remove the Content and to deactivate your username and password to prevent you from further access to the Website as a Member.


We have the right in our absolute discretion to alter, edit, remove, suspend or refuse any Content without notice, if we consider that the Content is objectionable or violates these terms or for any other reason.


We may preserve or disclose the Content and your personal details as well as any Content to any third party if such disclosure is necessary:

(a) for the purpose of maintaining the Website;

(b) by law; or

(c) to respond to claims that the Website infringes or restricts the right of any party.


We may suspend or terminate your access to the Website at any time if you breach any of these terms.

7 Warranties


The Website is provided on an "as is" and "as available" basis. We expressly disclaim all warranties or representations of any kind, express or implied, to the fullest extent permitted by law.


You understand and agree that we do not guarantee the accuracy, relevancy or completeness of any information in or provided on or from the Website. We are not responsible for any errors or omissions or for the results obtained from the use of such information. The Website is provided for the general information of the general public and users should also refer to Section 2 above.


Guildford and Waverley Clinical Commissioning Groiup does not accept responsibility for any loss, damage or expense resulting from use of information on the Website.


Your use and participation in the Website and services are solely at your own risk. No advice or information, whether oral or written, obtained by you from the Website shall create any warranty not expressly made in these terms or imposed by law.


We make no warranty that the Website will meet your requirements, or that access to the Website will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Website.

8 Limitation of Liability


Except as required by law, we will not be liable for any direct losses or damages arising in contract, tort (including negligence) for any reason.


Except as required by law, we shall not be liable for any indirect, incidental, special or consequential losses or damages or loss of profits, data, goodwill, revenue in each case regardless of whether such losses or damages arise in the normal course of events or whether we have been advised of the possibility of such damages and whether such losses or damages arise in contact or tort (including negligence) and for any reason.


Nothing in these terms shall operate to exclude or restrict our liability for death or personal injury caused by negligence.

9 Intellectual Property Rights


You agree that the Website and all Content contained in it are protected by Intellectual Property Rights that either belong to or are licensed to us.


You acquire no proprietary interest in the Website or Content provided by us or others and may not use them in any way except as expressly permitted by these terms.


You may view, print, download or temporarily store such Content for your personal, non-commercial reference without alteration, addition or deletion. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer such Content. You acknowledge that you will not acquire any Intellectual Property Rights by downloading or otherwise using any such Content.


By submitting Content to the Website:

(a) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and communicate to the public such Content; and

(b) you authorise us to adapt such Content and you agree to waive your moral rights to object to any derogatory treatment, or to be identified as the author, of the material in question.

10 Linking


The Website may contain links to third parties' websites. Any links between the Website and any third party website are provided for your convenience only. We are not responsible for the information, material, products or services contained in, or accessible through, such third party websites and a link to another site does not necessarily imply an endorsement by us. Your access and use of such third party websites is solely at your own risk.


You may link to the Website provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


The Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice where a link is, in our sole opinion, inappropriate or controversial.


The Guildford and Waverley Clinical Commissioning Group or NHS logo must not be copied and used to create links.

11 Territory Statement


Please do not access or use the Content from a jurisdiction where such access or use would be contrary to applicable laws, rules or regulations of any governmental authority or regulatory organisation. If you breach this provision, you will be held entirely responsible.

12 Assignment


We may assign our rights and obligations under these terms and upon such assignment we shall be relieved of any further obligation under these terms. You are not permitted to assign your rights and obligations under these terms.

13 Governing Law and Jurisdiction


These terms shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the non-exclusive jurisdiction of the English courts.

© Guildford and Waverley Clinical Commissioning Group 2012.