We know how important it is to work with and involve the local community in regards to the provision of health care. We know that good engagement results in:

  • improved services for all;
  • better outcomes and patient experiences;
  • better understanding of how to care for yourself; and
  • better understanding of which service you need.

To help us engage we use a number of ways in which the community, groups, organisations and partners can get involved with Surrey Heath CCH. You can:

Over the past year, we’ve continued to work the community to engage on subjects that help shape commissioning decisions. This has led to the public helping to shape the new specifications for the community services contract, have an active voice in the Frimley ICS website, shaped the five-year ICS strategy and determined the future of integrated care across Surrey Heath amongst other things.

Below are just some examples of how the local community, through our engagement activities, have helped to shape services in the last year. 

Creating Healthier Communities

Throughout 2019 we have, alongside our partners in the Frimley Health and Care Integrated Care System, have been developing a new five-year strategy. This process has incorporated a large amount of stakeholder and public engagement including:

  • Mapping engagement and feedback across the ICS
  • Healthwatch led community engagement (Health and wellbeing survey with more than 1500 responses and supporting focus groups)
  • Inspiration Station– innovative stakeholder engagement sessions for over 250 people including staff, voluntary sector and patient representatives.
  • Frimley Health and Care Community Panel has more than 1,700 members (recruited throughout the Summer of 2019) representing people who live in Ascot, Bracknell, Farnham, Maidenhead, North East Hampshire, Slough, Surrey Heath and Windsor. The panel help to gather views from a representative section of the communities served to understand their needs and experiences when planning and improving health and care. Panel members are asked to contribute their views in a number of ways including completing surveys, attending discussions via focus groups or workshops and attending relevant events. The panel received their first survey, focussed on health and wellbeing, in October 2019, the full results have now been analysed and can be viewed on the website.

Further information and updates about ICS engagement work can be found here.

Old Dean, St Michael’s and Watchetts

This year outreach work has been done in the community of Old Dean which is the CCG's single largest area of deprivation. This work includes:

  • CCG attending the annual Old Dean community fun day to promote living well, smoking cessation, uptake of flu jabs and diabetes prevention. Through attendance at this community event it subsequently raised awareness of the local health services. In addition to this, 23 people took a carbon monoxide test and was given on-the-spot information and support on how to stop smoking.
  • Attendance at the Old Dean Community meetings. The CCG hosted an information stand at one of the meetings and promoted health and wellbeing advice to attendees.
  • Working with borough, county councillors and community leaders covering Old Dean St Michael’s and Watchetts to alleviate poverty and potential years of life lost in these communities, which includes the Nepali community, has commenced with a three-month project to identify support and gaps in support for these communities. 

Community Services Procurement

Community Services help people get well and stay well either in their own home or as close to home wherever possible.

These services include (but aren’t limited to) community nurses, therapists and specialist practitioners who see patients either in their own home or in a local health care setting. It also includes the care provided in community hospitals and at the Diagnostic and Treatment Centre located in Farnham Community Hospital. 

Our adult community services contracts end this year (2020) and this gave us the opportunity to think differently about how we deliver community services across Surrey Heath and North East Hampshire and Farnham. We reviewed local community services to see where we could make improvements and how to best help support people in or near their homes and away from acute hospitals.

To help us better understand our current community services and how to support improvement, over the last year we held a number of public meetings, hosted surveys and focus groups and provided patient questionnaires in a number of settings to help capture views - the feedback helped shape the new community service specifications.

As we progress in 2020, the new Community Services provision will be rolled out and we will continue to engage with people to ensure that the service is safe, meets their needs and is consistent across our community. 

Designing the right Emotional Wellbeing and Mental Health service for Children and Young People across Surrey

We asked residents to get involved in shaping and designing services for Children and Young People in Surrey to address emotional wellbeing and mental health needs.

Surrey County Council, in partnership with Surrey Heath CCG and the other Surrey clinical commissioning groups, held a series of events for families, children, young people and professionals to join an open and honest discussion about the future of emotional wellbeing and mental health services for children and young people across Surrey.

The series of workshops were held in a number of locations across the county and were tailored for different groups - providing opportunities for everyone to contribute to the way emotional wellbeing and mental health support and care is provided for children, young people, families and carers. 

Details of feedback captured in the sessions are available here. Views captured from these workshops were used to create a refreshed strategy and can be found here. 

Working with the Nepali Elders Community

We continue to work closely with the Nepali Elders in Surrey Heath; the group consists of around 50 elders who get together weekly. English is not the first language for many of the attendees and we liaise with a number of community leaders who interpret for us to ensure we are able to support them fully. We have supported various bids for funding for the group from organisations such as Healthwatch and Surrey Minority Ethnic Forum to ensure the group could continue to meet.

We work in collaboration with group to identify what health and social care issues affect them most and to establish what information they would find helpful and how they would like this delivered. We have supported Health Checks provided via Surrey County Council Public Health Team, talks on cancer from Cancer Research UK, the work of the Nepali Buddies Service and the Stroke Service at Frimley Park Hospital.

We have also organised:

  • a session with the community specialist nurse for diabetes;
  • a session on dementia and mental health issues working with the local Dementia Navigator and Surrey and Borders Partnership; and
  • a session on arthritis working in conjunction with a local GP Practice.

We have built strong relationships with the Nepalese Community in Surrey Heath via our outreach work.

Public Engagement Group

Our Public Engagement Group (PEG) meets four times a year and discuss local health and care matters.

The Public Engagement Group act as the public voice, ensuring NHS Surrey Heath CCG and the Adult Social Care services of Surrey County Council listen to a range of views that truly reflect what the local population want and need. They hold us to account and make sure that we communicating and engaging with our public in the best possible way.

The group works collaboratively to ensure everyone has the opportunity to play an important part in helping to make real, constructive changes in influencing the delivery of local health and adult social care services. 

More information can be found here.

You Said, We Did, So What

The ‘You Said, We Did’ section of the public meetings has proven to be a popular feature with local people, which enables them to learn how their comments and ideas have been incorporated into commissioning decisions. We present the 'You Said, We Did, So What' at every Public Meeting, it is then uploaded to this website and a digital version is also sent out via our mailing list.